[mommyto2guatboys]

Well awhile back ago I posted about my really negative stay that we had back in May at the GC Marriott. I filled out the questionaire and mailed it into corporate because so many families had felt that they had been treated unfairly there. Well earlier this week I was contacted by the GC hotel front desk manager saying that she is sorry for all of the problems that we encountered. If anyone remembers we were treated very badly and so was our boy's foster families while there. Also, we were not there adopting, just visiting friends 3 years after our adoption. Well just this morning I got a phone call from the general manager of the hotel asking if I would talk to him about the way we were treated at his hotel. He stated that he wants to change things because he has had many complaints from the corporate office in the last 11 months since he has become the general manager. He said that he would talk to his staff and make sure that they all understood that all guests were important and that rude behavior will not be tolerated.
Another interesting issues he brought up was about not doing adoption bussiness in the lobby(which we were not, and he realized this and apoligized that we were kicked out of the lobby) anyways, he started talking about adoption bussiness offending their other customers (understandable) and that was what they were trying to avoid. Then he brought up that these new rules were put in place because of "the greek lawyer, that was causing all of the problems." I think many of us know who this guy is, Sorry if he is anyone's lawyer.
Well I just wanted to share this information because I thought it was interesting and actually I wanted to give the GM of the Marriott a thumbs up for wanting to fix these problems. He did say that he understands that adoptive families have been his guests for along time and he appreciates our bussiness. I also wanted to pass this along because I know many families including mine feel very safe staying at the Marriott while in Guatemala, and hopefully things will change.

Thanks,
Magen
My family!