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Mercy,
We brought our baby girl home two months ago. Her bmom found our website and contacted us. I had posted our website on many of the popular dear birthmother letter sites. I'll PM you a list b/c I'm not sure if we are allowed to name them specifically.
We had our email addy and 800 number on the website. We received many contacts - some legitimate, some scamming. Most pbmoms contacted us via email. My only words of wisdom would be not to get too excited about every contact (like we did, lol!).
Since we didn't use the agency, we found a Quad-A attorney to help us through the process.
If you use an agency, the pbmom will need to contact them and say that she is interested in you, then the agency should help you from there with matching, verifying pg, etc. The agency should provide the counseling - this is something you should ask when you are researching agencies. If the pbmom is not in a state where your agency is licensed, you sometimes need to hire another agency, in that state, to assist you.
If you chose to have an 800 number, then you screen the calls, and believe me, your heart skips a beat every time the phone rings! If you don't want to have an 800 number, then whomever you designate (lawyer or agency) will screen them.
This is just what I have found in our adoption journey, I'm sure other people have different experiences! Good luck!
ses1230
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