[Devora]

I'm not sure exacty what kind of contact information you're referring to, but if you mean who the attorneys are, how they work, current and clear communication regarding what actions have been taken on your case, current rate of referrals, temporary increases or decreases in referrals....then our agency is open with that information and I would not work with any agency that wasn't.

I understand when agencies want to minimize direct communication with the attorneys -- just because the attorneys need to be free to do their work and not be constantly answering emails and phone calls from us. But as long as there is a clear way of getting information and my agency gets it to me quickly and accurately, I'm fine with not communicating with the attorney other than when we are in Guatemala.

Devora