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Below is the number I used last September to get some info in the Memphis office.
I tried this today and it worked. Recently I needed a correction on my 171-H form and it was turned around within 5 days.
So I hope they are able to respond quickly to you. Really keep trying until you speak to someone. My experience has not been great with leaving a message and getting a return call. I know they have had some changes in leadership so maybe this has changed.
All the best!
Melanie
901-544-0256
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