We had a lot of problems with turbo tax even though we have been using them for about 5 years...We were originally told the updates would be avail. 1/15. When that didn't happen we had to pay $20 to find out why the online forms werent working (the refuse to refund us this money as well). Then they said updates would be avail 1/16. Not true. Then they said the next week...still not true. That is when we switched.
I don't remember what TurboTax cost, but TaxCut was 24.99 (I think) and we just did it all online...didn't buy software in the store.
Darci
P.S. TurboTax offers (supposedly) a 60 day money back satisfaction guarantee. If you still have your original receipt, take TurboTax back to the store where you bought it and demand your money back. We haven't tried this since we recently moved and have yet to locate the receipt.