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Have you tried emailing the address for the Buffalo USCIS office that Cbrosa7 posted above? Don (can't remember his last name off the top of my head) who runs the Buffalo office is great and usually a huge help. I know of a similar situation where he was able to help the family.
One other thought is, it sounds like you maintain a residence in the US? Just wondering if you have a US Senator you could contact for assistance. I would start with Don, but as another avenue to try.
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Debbie - Mom to 3
Including 2 from Guatemala
Community Moderator
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