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The fee policy of the agency sounds reasonable. You will almost always end up losing bmom expenses if a match fails, no matter what agency you use. Just one of the risks you have to be willing to take. Does the agency let you put a cap on expenses? This could keep you from being shown to as many potential bmoms, but if you have a low budget, it will also keep you from possibly losing as much money IF the match fails.
You might want to ask how much the range is for bmom expenses, then cap towards the lower end. Again, only if money is an issue for you.
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