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I don't know the specifics of this particular case but in some instances a case will hit bumps when the state or agency redefines family either through new laws or new policies or even through a new boss who interprets the same policies differently. Some of the redefinitions have to do with how strongly non-blood persons are considered family whether it be because they are family through marriage or "fictive kin".
For instance boss 1 may interpret the family as a first choice policy as meaning blood relatives and family by marriage. That person then leave the job for whatever reason and 2nd boss says the policy means any family member either by blood, marriage, or fictive kin then that person moves on and Boss three comes in and says only blood relatives are the first choice.
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