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just a hunch - but make a call and speak to the clerk and ask them for a copy of their complaints/service policy ... we had a terrible time with people who were supposed to be 'helping' with Carmen's re-adoption and eventually ended up hiring a lawyer with a heart of gold who did not charge us anywhere near the going rate (i know! who knew people like that existed? UK by the way) oh and I always hand delivered documents to people in the end - made it impossible for them to 'claim' they did not get them - break something, take a deep breath and know that you ARE nearly there & buy something sparkly to drink for that day and put it in the fridge!
MK
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