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Eagle, while you're doing this, you may also want to work up the chain at DSS. Stop calling the caseworker. Call the main number, and say, "I'd like to speak to So-and-So's supervisor." Present your case to the supervisor, and be sure to get her name. Send her an email to follow up that same day. If you do not hear back in 24 hours, repeat the process, but this time, say "I'd like to speak to Supervisor's supervisor."
Lather, rinse, repeat until you reach the head honcho at DSS. Make sure you're documenting each call with an email that summarizes the conversation, and asks for a return call in 24 hours. Be sure to document the failures to return calls as well. You will need a very, very good timeline of events here, so grab a notebook and start writing every little thing down!
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