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I went through many problems with this company. I ended up giving only the stamp on the passport that showed when we came into the country with him and my case worker at my agency wrote a letter stating that even though the adoption was complete we did not get to bring him home until much latter. I then took my paperwork to my agent who wrote my insurance policy and had him to call and take care of this himself, I found out that the insurance guy had a special number to call to take care of things that consumers do not have. I would not leave his office until it was taken care of because I have spend several hours on the phone with the company myself and had gotten no where. You will need to get the insurance agent involed or if the insurance is through work then maybe a human services person at your workplace.
Tina
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