[Devora]

Have you thought about talking with someone at the school about the situation? If she's doing this to you consistently then she's probably doing it to others as well. I think you can raise the issue in a polite, constructive way by emphasizing that:

- You know the school wants to be a welcoming place for families.
- You appreciate how in other ways the school is very respectful of parents and children.
- And so you are concerned that the secretary's refusing to call your son by his name even after she has been corrected multiple times is working against the school's attempts to be a welcoming community.

She may just not be the brightest tack in the box. Or this could be a passive-aggressive way of making people she perceives as "others" or "outsiders" feel uncomfortable. Either way, someone needs to know the messages/tone she is setting for the school. She is probably the person that parents and the public have the most frequent contact with so she is an important representative of the school.