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It really doesn't mean anything of what others paid, did, etc.
Obviously you should check the contract and compare to what has happened and what it being requested. Most of the contracts do specify some sort of treatment and extra fees for long term cases. it would be best if you find the contract has language that spells all of the terms out. Without it, then you are subject to possible verbal contract terms which are hard to prove, etc. Was this your agenices contract? I doubt you have a contract with the attorney in Guatemala. Lean on teh agency to live up to their contract and if need be enforce their agreement with the attorney.
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