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It sounds like you need a different sw! You should definitely complain, esp. since there may be others on her case load who are having similar problems. If it is a problem with the sw, then having multiple complaints would help the agency find out what the problem is. If you seem to be the only one having problems, though, maybe they can just assign you a different sw.
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7/21/08 -- attended special needs adoption informational meeting, submitted interest form
7/31/08 -- consultation with state agency
8/6/08 -- submitted application
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