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Oh, I think you did the right thing, absolutely, and I applaud you! Management wouldn't have done anything. Those "parents" (I use the term loosely) needed to hear what you said, as did the kids. I'm sure the kids were scared, but they were not harmed. In fact, you did them a favor and did exactly what THEIR sorry excuses for parents should have done. I'm sorry you had to go through that, but I don't blame you for how you reacted (I'd have done the same). You shouldn't feel bad about it in terms of how you handled it, but being on the receiving end of it (along with your children and others) was horrific, I'm sure. At least the other mom appreciated what you did. It's not easy to stand up and speak your mind in a crowd (or even to confront one person), but perhaps if more people called them out on their absolutely unacceptable behaviour, these kids and their parents would stop it once and for all.
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