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Just wanted to let you know that I wrote an email to amom, and she and I have decided to formaly complain to the management about this situation. They are taking action. But amom is so angry with them. She seems to have a lot of anger inside. She said she wants the womens head on a stick. Harsh. Our visit is now rescheduled. Thank God!
Thanks for all your advice. It's been hard this last week, but I got the courage to finally email her and all is well now.
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