[minibus]

Originally Posted by Celesyee

My advice is don't rely on BBB...it just means nobody filed a complaint through BBB, but it doesn't mean PAPs/APs did not have horrible experiences.

In my experience, it doesn't even mean that. I've filed some complaints with the BBB and unless it's a DIRECT breach of something you can PROVE they promised you, then they won't list it as a complaint. For instance, we hired someone to work on our bathroom. They never showed up on time (making us stay home from work about twice as many days as they had estimated), didn't bother to show up at all sometimes, but did eventually complete the job. The BBB took our complaint, but it wasn't ever listed on the BBB site because they eventually finished the job and didn't charge us more (though, IMO, they should have given us a discount!).

I agree with the PPs. The BBB is a great place to start (in order to rule out someone you don't want to use), but you definitely need to investigate much further than that.