[nikkianni]

In our case the agency wasn't involved in the call.
Bmom's mom actually called us and talked to DH. She asked about our family (how close we were, etc.), our jobs and our dogs. She had already seen our online profile so she had a pretty good idea about our philosophies, etc.
Think of it as a blind date. A little awkward and uncomfortable at first but you never know when you're going to have one that has potential.