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I know that this is an old thread - but the first two times I reuested info - she told me my file was empty. I then got her on the phone and she said all that was in there was a picture of my a-mom, a-dad, and 2 a-siblings before they got me, and a nice letter from their church.
I tired the third time and actually go some medical info. My thing is - either she wasn't being truthful before or the info just appeared like magic.
Just my experience!
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