[kizibits]

I never had to speak to anyone there, but I did find this info on their Website which might be helpful:

If you have already filed a Form I-600, Petition to Classify Orphan as an Immediate Relative and/or a Form I-600A, Application for Advance Processing of Orphan Petition, and you have an emergent need to speak with the adoption officer at this office please call (904) 232-2164 or send an email to Jac.adoptions@dhs.gov. The adoption officer will respond to your inquiry within 2 business days.

This email address is intended for use only by customers who have a pending or approved Form I-600 or I-600A. To receive a response to an inquiry about a Form I-600 or I-600A, the sender must be the petitioner or his/her legal representative (such as an attorney). If you are the legal representative, you must already have a Form G-28 on file. When sending an email address you must provide the following information:
· The petitioner's name,
· The petitioner's date of birth,
· The petitioner's country of birth,
· The receipt number of the Form I-600 or I-600A (if any),
· The alien registration number (A-Number) associated with the case (if any), and
· The name of the child to be adopted (if known)

Good luck!