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wow, that's horrible.. It would make me feel redundant too. Can't you call the social workers supervisor? I know it stinks to go above someone's head, but there are times when it's required. The case load factor should not come into play, as it's only an excuse in my mind. It sounds as if you've given them plenty of time to act on getting the passport. If the social worker isn't willing or is overloaded then they should give you more say in this childs well being and education. They will always have an excuse for not following through which holds no water with me.
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