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I recently flew United from Hong Kong to Chicago with my daughter in July and I had no problems whatsoever even though I got lost and ended up going through security twice.
The customs officer who went through my paperwork was so nice I could not believe it. She quickly went through my paperwork and sent me on my way. Both customs and security were nice and they led me through without any problems.
The only thing I can say is that there was a long line, but just make sure that when you get off the plane, you go to the line for American Citizens because sometimes people get confused and end up in the line for foreigners. It took me about forty minutes to get through the line and another fifteen minutes waiting to get my paper work checked only because there was one person ahead of me. If there are many other families ahead of you, then this is when you will have a longer wait. The customs officer took about five minutes going through the paperwork, so that was fast.
Good luck.
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Gigi
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