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Aw, heck ... in all fairness to agency workers, they deal with ALL of us, wanting everything done ASAP and on an emergency basis!
I realize some are worse than others, but wow -- it woudl be SO EASY to burn out on handling other peoples' emergencies, routinely.
Don't get me wrong, though, I know that feeling too, too well! And I do think that people who cannot handle clients more sensitively than your person did, should go get themselves into another line of work!
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Linda
3/22/02 Pick up Tuhina, India, b. 3/25/01
1/31/05 Pick up Samuel, Guatemala, b. 1/28/03
11/16/05 referral of LiChin, China, b.5/10/04
12/20/05 LOI to China
2/13/06 I171h and all dossier docs to agency
3/08/06 DTC 
I've left for greener pastures!
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